Technical Support Specialist

1 week ago


Telford, United Kingdom Vivactive Ltd Full time
Vivactive Ltd Job Description
Estimated Salary: £25,000 - £35,000 per annum

Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at Vivactive Ltd. As a key member of our IT department, you will be responsible for the management and maintenance of our IT network, ensuring the smooth operation of our systems and services.

Key Responsibilities:

• Perform daily monitoring checks to ensure the integrity and availability of all hardware, network and server resources, systems and key processes.

• Maintain and administer the computer networks and related computing environment, including hardware, systems software, application software, administrative tools and utilities, and all configurations.

• Support and lead projects and solution provision, following through until implementation.

• Perform regular security monitoring to identify intrusions and implement appropriate security measures at a network and server level.

• Setup backup and replication jobs, verify success and conduct regular testing.

• Manage our security, PCI and GDPR compliance requirements.

• Keep company knowledge base up to date and document all new work.

The Ideal Candidate:

We are looking for a proactive individual with strong networking knowledge and experience in active directory and group policy management. You should also have experience in Windows and macOS setup, configuration, management and troubleshooting, as well as experience with Microsoft Intune, Azure, ZTNA and modern workplace would be ideal.

Benefits:

We offer a competitive salary range, market-leading annual leave pro-rata to 23 days plus 8 bank holidays, your birthday off, external training courses, awards and recognition schemes, free Christmas party, free onsite parking, complimentary tea, coffee, chilled water, and soft drinks, pension scheme, free summer BBQ and other social events.

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