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Network IT Installation Specialist

2 months ago

London, Greater London, United Kingdom Shiji Group Full time

Shiji Group is a multinational technology company that provides software solutions and services for enterprise businesses in the hospitality, food service, retail, and entertainment industries. Our company offers a range of solutions, including hospitality technology platforms, hotel management systems, food and beverage systems, retail systems, payment gateways, data management, online distribution, and more.

Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.

We develop a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily, allowing our clients to focus on their core competencies of serving their guests.

To support our Infrasys Team, we're looking for an Implementation Consultant who will provide technical consultancy to our hospitality customers within the EMEA region. The successful candidate will be responsible for installing, training, and supporting our hospitality platform products, as well as providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.

Infrasys is the leading Food & Beverage enterprise solution provider and a one-stop hospitality platform with service-oriented architecture that simply combines POS, reservation, membership, and menu on one platform. An extremely agile and scalable platform, it is suitable for single restaurants to international groups with many outlets around the world.

The Implementation Consultant will be responsible for:

  • Analyzing customer needs and configuring the system by observing Major Account standards
  • Configuring the system to meet country-specific legal fiscal requirements
  • Ensuring multiple user and service model concepts meet the customer operational workflow
  • Providing possible solutions for functional gaps and working closely with the Product Management to achieve project targets
  • Training staff in the best and most practical use of the software
  • Reporting accurate project status and acting proactively to achieve the project goal
  • Taking the customer site live and providing technical support after going live
  • Being the technical point of contact for the customer during the project lifecycle and answering any operational and application requests in a timely manner
  • Assisting Product Management to test new releases and new functions
  • Supporting the support organization while not with the customer
  • Providing pre-sales support to the regional sales team

The ideal candidate will have:

  • Ability to quickly learn the company's various IT solutions
  • Experience with hotel property management systems is a plus
  • Fluency in English, other languages are a plus
  • Willingness to travel 60% to 90% of the time across Europe & UK

This is an exciting job within a creative environment and the opportunity to make a real impact on the business. The successful candidate will have the opportunity to:

  • Grow their experience with web and cloud technologies in a very innovative technology environment
  • Opportunities to grow and develop with Shiji
  • Training to meet role requirements
  • Generous compensation package