Digital Experience Coordinator

7 days ago

London, Greater London, United Kingdom Firstagency Full time
Digital Experience Coordinator Wanted

We are seeking a highly skilled Digital Experience Coordinator to join our team at Firstagency. As a Digital Experience Coordinator, you will be responsible for delivering exceptional digital experiences to our clients through the implementation and management of event registration websites, apps, and technological aspects of events.

Responsibilities:
  • Implement and manage event registration websites, app builds, and all technological aspects of our events.
  • Stay up-to-date on emerging technologies, popular culture, and trends and ensure team members are informed as well.
  • Develop innovative solutions for new technology and how integration will flow between systems.
  • Manage databases to ensure consistency of information and generate lists upon request.
  • Assist in developing and managing online registration.
  • Communicate effectively with internal and external clients.
  • Work with event Project Managers/Coordinators on overall program logistics, production, and implementation.
  • Coordinate planning and utilize the mobile app.
  • Be the lead contact for attendee management and technology vendors including pre-event and during execution.
  • Respond to client inquiries within the same day.
  • Create and distribute post-event client surveys.
  • Review and manage any relevant third-party vendor invoice reconciliation.
  • Report on response rates, implications, analytics, and surveys.
  • Advise on user experience of all pre-event and onsite registration for both virtual and in-person events.
  • Provide training support to team members on current technology and processes.

Requirements:
  • 3+ years of experience in digital event technology.
  • Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite.
  • Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms.
  • Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent.
  • Flexible and willing to work outside of normal business hours and travel when required.
  • Ability to manage multiple projects simultaneously.
  • Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint.

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