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Operations Director

2 months ago

Telford, Telford and Wrekin, United Kingdom Telford Hotel, Spa & Golf Resort Full time

About the Role

We are seeking a strong operational leader to oversee the day-to-day operations of our hotel, working closely with the Head of Departments to ensure exceptional guest experience.

Key Responsibilities

  • Lead and manage a team of department heads to deliver high-quality service and operations
  • Develop and implement operational strategies to drive business growth and improvement
  • Collaborate with the management team to achieve business objectives and targets
  • Ensure compliance with company policies and procedures
  • Manage budgets and resources to optimize efficiency and profitability

Requirements

  • Previous experience as a Manager or Operations Manager in a similar industry
  • Strong leadership and people management skills
  • Commercially astute with a focus on driving business growth and improvement
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and prioritize tasks effectively

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Free health club membership
  • Discounts on golf and hotel stays
  • Support with training and professional qualifications
  • Access to an Employee Assistance Program
  • Refer a friend scheme

About Us

Telford Hotel, Spa & Golf Resort is a 4-star hotel located in Telford, offering stunning views of the Ironbridge Gorge and an 18-hole golf course. Our hotel features a range of amenities, including a gym, pool, sauna, steam room, and a relaxing Elemis spa.

Our Values

We are committed to diversity, inclusion, and equal opportunities for all. We believe in treating everyone with respect and dignity, and we are proud to be a Disability Confident employer.