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Housing Management Specialist

2 months ago

Bradford, Bradford, United Kingdom Riverside Full time

About the Role

We are seeking a skilled and compassionate Housing Officer to join our team at Riverside. As a Housing Officer, you will play a vital role in delivering an outstanding housing management service to our customers.

Key Responsibilities

  • Liaise with external stakeholders to deliver an effective referral pathway into the service/properties
  • Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures
  • Allocate properties ensuring customers meet the criteria, affordability and required landlord checks
  • Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required
  • Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy
  • Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement

Delivering an Administration Service

  • Carry out administrative tasks to support the efficient running of the service
  • Produce reports and other written documentation as required to support housing management delivery
  • Maintain and update clear, accurate and strength-based records on the appropriate digital platform
  • Assist schemes in daily operational tasks, including answering phones and working on Reception, as required

Working with Us

At Riverside, we value diversity and inclusivity. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

We are a Disability Confident Employer and operate a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

What We Offer

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays (pro rata)
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits

Person Specification

Essential

  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • Experience of working within housing management
  • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
  • Previous experience in positively resolving incidents
  • Demonstrate initiative and confidence to make and act on decisions
  • Competent administrative and IT skills (to be able to produce reports and other communications)

Desirable

  • Knowledge of current benefit systems
  • Knowledge of Housing regulations
  • Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
  • Experience of working within a care & support environment