Field Service Technician

2 months ago


Portsmouth, Portsmouth, United Kingdom Virgin Media O2 Full time
About the Role

We are seeking a highly motivated and customer-focused Field Service Technician to join our team at Virgin Media O2. As a Field Service Technician, you will be responsible for delivering exceptional customer service and technical expertise to our customers.

Key Responsibilities
  • Install and maintain our cutting-edge broadband and mobile services
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Provide excellent customer service and support to our customers
  • Work collaboratively with our technical team to resolve complex technical issues
  • Document and follow company standard procedures and protocols
Requirements
  • A UK Manual driving licence with no more than 8 points
  • An organised individual with a customer-focus, who is motivated to help others
  • An individual who can build great relationships with customers
  • Someone who enjoys problem solving and finding suitable solutions for customers
  • Be comfortable working at heights and outside in all weathers
What We Offer
  • A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
  • 25 days of annual leave, including your birthday
  • A first-rate pension programme with up to 10% matching contributions
  • The ability to buy and sell up to 5 days of leave to suit your individual needs
  • Access to wellbeing benefits including BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
  • Life insurance and a healthcare plan
  • Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)


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