UK and IE Head of Quality Assurance

3 days ago

Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time
About the Role

We are seeking a highly experienced and skilled Quality and Compliance professional to lead our Quality function in the UK and Ireland. As Head of Quality and Compliance, you will be responsible for implementing and maintaining quality standards, ensuring compliance with regulatory requirements, and driving continuous improvement across our operations.

Key Responsibilities
  • Develop and implement quality strategies and goals to exceed customer expectations
  • Manage and maintain quality functions and procedures to deliver quality standards aligned with UK and IE regulations
  • Drive culture change and improvement in operations to deliver good customer outcomes
  • Establish and monitor quality KPIs through reliable and consolidated MI reporting
  • Assist in continuous improvement activities throughout the business
  • Lead the monthly quality committee and ensure corrective actions are identified and delivered
  • Ensure compliance with FCA, ICO, and CBI regulatory timelines and KPIs for complaints and DSARs
About You

We are looking for a highly experienced and skilled Quality and Compliance professional with a strong background in General Insurance or Retail Financial Services. You will have a proven track record of leading quality functions and driving continuous improvement. You will also have excellent leadership and management skills, with the ability to optimise team performance and development.

What We Offer

We offer a competitive salary and bonus scheme, as well as a range of employee benefits, including private medical cover, annual leave, and access to a range of discounts on Allianz products. We are committed to the development and growth of our employees and offer a comprehensive Employee Assistance Programme (EAP) to support their wellbeing.

About Allianz

Allianz Group is one of the most trusted insurance and asset management companies in the world. We are committed to caring for our employees, their ambitions, dreams, and challenges, and to building an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

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