Customer Support Specialist
2 weeks ago
Job Summary
We are seeking a skilled and empathetic Customer Support Specialist to join our team at Wescot. As a Vulnerable Customer Advocate, you will play a critical role in supporting customers who are experiencing financial difficulties.
About the Role
This is an exciting opportunity to develop a long-term career and become a valued member of our team. As a Financial Wellbeing Advisor, you will be responsible for handling inbound and outbound calls with vulnerable customers, providing them with guidance and support to help them manage their finances.
Key Responsibilities
- Provide empathetic and non-judgmental support to customers who are experiencing financial difficulties
- Work closely with customers to understand their financial situation and develop a plan to help them get back on track
- Collaborate with internal stakeholders to ensure that customers receive the support they need
- Stay up-to-date with industry developments and best practices in financial wellbeing
What We Offer
We offer a competitive salary and benefits package, including:
- Salary from £25,903 (40 hrs per week)
- Fantastic monthly bonus where you could earn around an additional £2000 per year
- 31 days holiday including all bank holidays
- Discount and cash back on hundreds of high-street shops
- Optional private healthcare plan (BUPA)
- Lots of great monthly incentives where you can win a range of prizes and rewards
- Hybrid working Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance
What to Expect
You'll begin the role with a 4-week training programme. You'll learn about vulnerability and support needs, signposting, regulation and how to use our systems.
Once you're ready to go, you'll move onto our weekly shift patterns to ensure we're there to support our customers when they need us.
We're open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm. You have the option of a 35, 37.5 or 40 hour per week contract, working 5 days per week. You will work 2 in 6 Saturdays, with a day off during the week prior to a Saturday shift. You'll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan.
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