Cloud Infrastructure Security Specialist
1 month ago
This role is based out of MOD Corsham, Wiltshire, with flexible working from home available. As a Cloud Infrastructure Security Specialist, you will oversee and manage the service team to ensure high-quality service delivery, efficient incident response, and robust platform operations aligned with MOD standards.
Main Duties:
- Lead the Service Desk team in delivering exceptional end-user support by utilising Jira ITSM to oversee incident, request, and problem management, ensuring SLAs and KPIs are consistently met.
- Manage platform and hosting operations within ServiceNow on AWS, coordinating with Systems Administrators to ensure a secure, stable, and compliant environment for all applications.
- Oversee and ensure configuration and asset management accuracy in the ServiceNow CMDB, implementing regular reviews to support service reliability.
- Develop and implement business continuity and incident response plans using AWS CloudTrail and CloudWatch for proactive monitoring of platform health and security.
- Lead the end-to-end implementation and improvement of ITSM processes, focusing on customising Jira ITSM and ServiceNow to meet MOD standards, enhancing workflows, and aligning with ITIL best practices.
- Drive service enhancement initiatives by identifying opportunities for improvement, tracking enhancements in Jira, and working closely with DevOps and SOC teams to deliver optimised processes.
- Collaborate with MOD stakeholders, external vendors, and SOC partners, ensuring full integration with MOD security frameworks and policies for a secure, compliant environment.
Required Skills and Qualifications:
- Demonstrated experience in implementing and customising ITSM toolsets, including configuring workflows and optimising tools like Jira and ServiceNow to meet organisational needs.
- Proficiency in ServiceNow for application management, workflow configuration, and user access management within AWS-hosted environments.
- AWS CloudTrail and CloudWatch for monitoring platform health and auditing system activity, with strong experience in platform security and compliance.
- Knowledgeable in ServiceNow CMDB for accurate asset and configuration management.
- ITIL v3/v4 certification, with an emphasis on Incident, Change, and Service Management processes.
- Experience with AWS IAM for secure access management and AWS RDS (e.g., MariaDB) for database support in ServiceNow environments.
Benefits:
- An estimated salary range of £60,000 - £80,000 per annum, depending on experience.
- The opportunity to work in a dynamic environment with a talented team.
- A comprehensive benefits package, including pension scheme and healthcare benefits.
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