Customer Service Representative German Language
1 month ago
Role Overview
VF Corporation is seeking a highly skilled Customer Service Representative fluent in German to join our Customer Service Team in Nottingham.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers via email, telephone, and online chat. You will be the key contact for customers, exceeding their expectations by delivering a friendly and personalized response while maintaining the highest levels of service.
Key Responsibilities
- Communicate with customers to provide outstanding service
- Build rapport with customers to help with enquiries, including order taking, product information, tracking deliveries, returns, sizing, and quality queries
- Discuss new products and manage multiple tasks to promptly resolve customer queries
- Identify ways to improve processes to enhance sales, brand loyalty, and customer service and experience
- Update computerized systems and work with marketing, retail, and other teams to improve customer service and satisfaction
Requirements
- Fluent in German and English, able to communicate verbally and in writing in a clear and concise manner
- Customer-focused to achieve the best results for customers and the business
- Flexible to meet changing needs and varying deadlines of the business
- Able to work to customer service measures, metrics, and KPIs within a service-targeted environment
What We Offer
- A supportive feedback-based culture where respect and integrity guide us
- An inclusive international environment where people of diverse backgrounds, lifestyles, and nationalities love working together
- Be part of an iconic lifestyle brand in a multi-brand, multi-country organization
- 50% employee discount on all VF brands both in-store and online
- Subsidized canteen and break-out areas offering complimentary hot drinks
- Health Shield membership and access to numerous health and wellbeing initiatives
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory smart pension scheme (8% on us, 4% from you)
- Cycle to work scheme
- Free secure onsite parking and discounts with local public transport
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