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Support Manager Position

2 months ago

Fareham, Hampshire, United Kingdom Advance Full time
About the Role

We are seeking a highly motivated Support Manager to lead and directly line manage a support team in Fareham and nearby services to deliver the highest quality of support that not only meets but exceeds the expectations of the individuals who draw on it.

The successful candidate will lead as an exemplary role model to achieve outstanding, personalised support, ensuring our customers are at heart of all we do, and their needs are met. Ensuring your team feel valued and supported, providing them with a full understanding of what is expected of them and giving them the skills and tools to undertake their role to the best of their abilities.

Success in this role means that individuals get the highest quality support and live their best lives.

About the Candidate
  • Previous management experience in adult care
  • Able to work alongside other Support Managers and Operations Managers
  • Competent with IT
  • At least 2 years of experience in adult care
  • Able to manage staff effectively including staff issues in line with policy and procedures.
  • Experience of delivering high quality, personalised support within the Health and Social Care sector along with the ability to lead and motivate a team of people to deliver excellent services
  • The candidate will need have a level 5 diploma in adult care or be willing to undertake this training which will be provided.
  • You will need to possess good communication skills, both verbal and written
  • To deliver the high-quality support that our customers expect and deserve. This role requires you to work flexibly which could include working some weekends, bank holidays, waking nights or sleep in duties, if required
  • Able to support with customer and their needs when needed
  • Understanding of the Data Protection Act (DPA) 2018 and General Data Protection Regulations (GDPR) and understand the importance of confidentiality
About the Organisation

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Benefits of Working for Advance
  • Paid mileage and travel time between appointments
  • Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rat for part time hours)
  • Sector specific training is provided as part of induction plus opportunities for professional development
  • Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
  • Long service awards payable in 5 years increments
  • Golden Hello/refer a friend receive up to £500
  • Cycle to work scheme
  • Access to our Employee Assistance Programme
  • Free DBS (Disclosures and Barring Service)
  • Excellent opportunities to progress your career within Advance
  • Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)