Customer Service Representative

7 days ago


Elland, Calderdale, United Kingdom JLA Group Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Help Desk team at JLA Group.

As a key member of our team, you will be responsible for handling customer queries, providing technical support, and delivering exceptional customer service.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner
  • Log and resolve customer issues in a efficient and effective way
  • Collaborate with internal departments to resolve customer queries
  • Meet and exceed customer satisfaction targets
  • Stay up-to-date with product knowledge and technical skills

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Good knowledge of Microsoft Office and technical skills
  • Previous experience in a customer-facing role

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
  • The chance to work with a leading company in the industry

Working Hours

Monday to Friday, 9am to 5pm

Salary

From £20,806.50 per year

Benefits

  • Company pension
  • Cycle to work scheme
  • Gym membership
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discount


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