Customer Service Representative
7 days ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our Customer Help Desk team at JLA Group.
As a key member of our team, you will be responsible for handling customer queries, providing technical support, and delivering exceptional customer service.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Log and resolve customer issues in a efficient and effective way
- Collaborate with internal departments to resolve customer queries
- Meet and exceed customer satisfaction targets
- Stay up-to-date with product knowledge and technical skills
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Good knowledge of Microsoft Office and technical skills
- Previous experience in a customer-facing role
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive team environment
- The chance to work with a leading company in the industry
Working Hours
Monday to Friday, 9am to 5pm
Salary
From £20,806.50 per year
Benefits
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
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