Senior Fragrance Team Leader
3 weeks ago
About the Role
The Tom Ford team is seeking a dynamic and inspirational Business Manager to lead, coach and develop our team of Fragrance Specialists.
As a Business Manager, you will be accountable for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.
You will have total ownership for creating a memorable in-store experience, ensuring all team members are aligned on the counter and Brand vision, and coaching and inspiring team members to exceed their KPIs.
Key Responsibilities
- Develop and execute business plans to drive sales and customer growth
- Lead, coach and develop a high-performing team of Fragrance Specialists
- Implement effective customer relationship management strategies
- Manage store operations, including inventory, facilities and cash reconciliation
- Develop and execute in-store events to drive sales and engagement
Requirements
- Proven retail management experience, preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience, including inventory and facilities management and cash reconciliation
- Proven track record of leading, coaching and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours
- Proficient in Microsoft Office
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