Senior Fragrance Team Leader

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Tom Ford Full time

About the Role

The Tom Ford team is seeking a dynamic and inspirational Business Manager to lead, coach and develop our team of Fragrance Specialists.

As a Business Manager, you will be accountable for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

You will have total ownership for creating a memorable in-store experience, ensuring all team members are aligned on the counter and Brand vision, and coaching and inspiring team members to exceed their KPIs.

Key Responsibilities

  • Develop and execute business plans to drive sales and customer growth
  • Lead, coach and develop a high-performing team of Fragrance Specialists
  • Implement effective customer relationship management strategies
  • Manage store operations, including inventory, facilities and cash reconciliation
  • Develop and execute in-store events to drive sales and engagement

Requirements

  • Proven retail management experience, preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience, including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office

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