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Audio Visual Technical Manager

1 month ago

London, Greater London, United Kingdom Kinly Full time

Job Summary

We are seeking a highly skilled Technical Manager to lead our Audio Visual Network Operations Centre (AVNOC) team. The successful candidate will be responsible for managing a team of technical professionals to deliver high-quality technical support to our clients.

Key Responsibilities

  • Provide leadership and guidance to the AVNOC team
  • Develop and implement best practice service levels
  • Oversee the creation and maintenance of service documentation
  • Manage client escalations and ensure high-quality service delivery
  • Recruit and develop technical talent within the team
  • Analyse activities and make recommendations for increased team efficiency

Requirements

  • Minimum 5 years' technical experience with enterprise collaboration platforms
  • Strong knowledge of Audio Visual technology and systems
  • Good understanding of ITIL methodology and Service Management
  • Excellent leadership and management skills
  • Passionate customer service attitude and proven customer service skills

About Kinly

Kinly is a global leader in Audio Visual and Unified Communications technology. We design, engineer, and support solutions that drive maximum collaboration, engagement, and productivity for our clients.