Head of Returns Logistics Operations

3 weeks ago


Doncaster, Doncaster, United Kingdom ASOS Full time

Returns Leadership Opportunity

ASOS is seeking a seasoned professional to lead our returns process across global markets. As the Head of Returns Logistics Operations, you will oversee the end-to-end returns experience, driving efficiency and cost reduction while ensuring customer satisfaction.

Key Responsibilities:

  • Lead a team of returns managers and coordinators across UK, EU, and US.
  • Manage 3PL relationships, ensuring SLAs and KPIs are met.
  • Optimize returns process through continuous improvement, automation, and innovation.
  • Collaborate with cross-functional teams to enhance returns proposition and customer satisfaction.
  • Develop and implement returns policies balancing customer needs, commercial objectives, and operational capabilities.

Requirements:

  • Excellent communication, negotiation, and influencing skills.
  • Strong analytical, problem-solving, and project management skills.
  • Proficiency in Microsoft Office applications and ERP systems.
  • Ability to work independently and collaboratively in a cross-functional team.

What We Offer:

  • Employee discount.
  • ASOS Develops (personal development opportunities).
  • Employee sample sales.
  • Access to LinkedIn learning materials.
  • 25 days paid annual leave + extra celebration day.
  • Discretionary performance-related bonus scheme.
  • Private medical care scheme.
  • Flexible benefits allowance.


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