Microsoft Azure Technical Consultant

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom Cognizant Full time
Job Description:

We are seeking a skilled Azure Cloud Support Engineer to join our team at Cognizant. As a Cloud Support Engineer, you will be responsible for providing 24x7 support for Microsoft Azure cloud platform.

The ideal candidate should have excellent analytical and troubleshooting skills, with experience in RCA (Root Cause Analysis) and technical escalations. You should also have good years of IT and Azure/cloud Administration experience, as well as enterprise-level support experience for large-scale customers.

Key responsibilities include:

  • Monitoring and responding to Azure Alerts, both proactive and reactive.
  • Troubleshooting and resolving platform faults resulting in service disruption for customer services deployed on Microsoft Azure Cloud Platform.
  • Collaborating with external and internal teams to find resolutions.
  • Creating positive outcomes for partners and customers in critical outage situations.

You will be required to follow customer/program compliant processes to ensure actions are carried out in a safe and secure manner in managed customer environments.

This is a hybrid role, and your time will be split between remote working and the client site in Exeter. You must be willing to work shift-based work, including nights and weekends, with approximately 25% of time spent on night shifts.

We are looking for someone with strong fault analysis/determination and problem-solving skills, who can communicate and collaborate effectively in English. Excellent written and verbal communication skills are essential.

Azure certifications such as AZ-104 and good understanding of ITIL v4 are highly desirable.

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