Front Office Hospitality Specialist

1 week ago


Saundersfoot, Pembrokeshire, United Kingdom Celtic Manor Resort Full time

Job Summary


We are seeking a skilled Front Office Hospitality Specialist to join our team at the Celtic Manor Resort. This is a fantastic opportunity for a highly motivated individual who is passionate about delivering exceptional guest experiences.


About the Role


The successful candidate will be responsible for ensuring that all guests receive a warm and welcoming check-in experience, with attention to detail and a focus on providing personalized service. This will involve using the hotel's systems to efficiently manage room allocations, bookings, and other guest-related tasks.


Key Responsibilities



  • Welcome and register guests in a professional and courteous manner
  • Process guest payments and handle any issues or concerns promptly
  • Manage room allocations and bookings, ensuring accuracy and efficiency
  • Collaborate with colleagues to provide exceptional guest service and ensure seamless operations

What You'll Need


To be successful in this role, you will need to possess excellent communication skills, a strong attention to detail, and the ability to work well under pressure. Experience in a similar position within a hotel or hospitality environment would be advantageous.


Salary Information


The salary for this position is £18,000 per annum, with additional benefits including free parking, lifestyle discounts, and career development opportunities.


Company Overview


The Celtic Manor Resort is a leading hotel and spa destination located in Saundersfoot, Wales. We offer luxurious accommodations, stunning views, and exceptional dining experiences. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests.



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