Service Advisor Specialist

3 weeks ago


Inverness, Highland, United Kingdom Arnold Clark Full time
Delivering Exceptional Service

We are currently recruiting for a new Service Advisor to help us deliver outstanding service and exceed customer expectations at our Hyundai branch.

About the Role

This role plays a crucial part in delivering an exceptional experience for all service and vehicle repair customers. We seek an articulate, warm communicator who can provide excellent customer service and consistently meet expectations.

Key Responsibilities
  • Handle customer requirements efficiently and professionally
  • Liaise with the workshop and bodyshop to progress work through the system
  • Manage computer-based jobs, purchasing, and invoice processes
  • Inform customers of any faults or repairs found on their vehicle and provide clear solutions
Essential Skills
  • Passion for delivering excellent customer service
  • Demonstrable computer literacy and knowledge of IT systems
  • Ability to multitask and adapt in a fast-paced environment
Benefits
  • 33 days' holiday allowance with opportunities for growth
  • Generous retail discounts
  • Private healthcare
  • Simplified health cover through Simplyhealth
  • Pension scheme
  • Maternity and paternity packages
  • Training and progression opportunities
Salary: £35,000 - £40,000 per annum (dependent on experience)

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