Housekeeping Operations Manager
2 weeks ago
Job Summary:
Hilton Grand Vacations is seeking a highly motivated and experienced Housekeeping Supervisor to join our team in Ballater, UK. As a Housekeeping Supervisor, you will play a pivotal role in supporting the Housekeeping Department and ensuring the highest standards of cleanliness and service are maintained.
Key Responsibilities:
- Manage and train Team Members to ensure their performance meets our exacting standards.
- Allocate work duties to Team Members.
- Ensure the daily wash of towels is attended to in-house and counting/bagging the bed linen for collection by our external laundry provider.
- Ensure the efficient operation of our in-house laundry and linen stock.
- Perform stock checks for Suite & Lodge Linen/towels, etc.
- Ensure linen and towel stocks are rotated.
- Manage the workflow in the laundry and ensure it meets business needs.
- Manage resort uniform stock and ordering as required.
- Assist with the Lodge/Suite deep cleaning processes and any other projects as required.
- Provide excellent Guest service, including VIP and other special requirements.
- Ensure adherence to Resort brand standards at all times.
Requirements:
- Positive attitude and good communication skills.
- Commitment to maintaining high standards of grooming.
- A proven track record of working with and managing a team.
- Strong organizational and analytic skills with attention to detail.
- Experience in managing people, ideally using a coaching style to ensure consistently high standards.
- Strong communication skills with a passion for delivering exceptional levels of guest service.
- Proficiency with computers and computer programs, including Microsoft Office.
Benefits:
- Free Leisure Club Membership (worth £500)
- Go Hilton Team Member travel programme (hotel discounts for team members, family and friends)
- Denplan, Perks at Work and Life Works employee programmes
- Incremental holiday allowance based on service
- Staff Accommodation En Suite rooms available
- The chance to work in a stunning location in Scotland, surrounded by natural beauty.
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