Housekeeping Operations Manager

2 weeks ago


Ballater, United Kingdom Hilton Grand Vacations Full time

Job Summary:

Hilton Grand Vacations is seeking a highly motivated and experienced Housekeeping Supervisor to join our team in Ballater, UK. As a Housekeeping Supervisor, you will play a pivotal role in supporting the Housekeeping Department and ensuring the highest standards of cleanliness and service are maintained.

Key Responsibilities:

  • Manage and train Team Members to ensure their performance meets our exacting standards.
  • Allocate work duties to Team Members.
  • Ensure the daily wash of towels is attended to in-house and counting/bagging the bed linen for collection by our external laundry provider.
  • Ensure the efficient operation of our in-house laundry and linen stock.
  • Perform stock checks for Suite & Lodge Linen/towels, etc.
  • Ensure linen and towel stocks are rotated.
  • Manage the workflow in the laundry and ensure it meets business needs.
  • Manage resort uniform stock and ordering as required.
  • Assist with the Lodge/Suite deep cleaning processes and any other projects as required.
  • Provide excellent Guest service, including VIP and other special requirements.
  • Ensure adherence to Resort brand standards at all times.

Requirements:

  • Positive attitude and good communication skills.
  • Commitment to maintaining high standards of grooming.
  • A proven track record of working with and managing a team.
  • Strong organizational and analytic skills with attention to detail.
  • Experience in managing people, ideally using a coaching style to ensure consistently high standards.
  • Strong communication skills with a passion for delivering exceptional levels of guest service.
  • Proficiency with computers and computer programs, including Microsoft Office.

Benefits:

  • Free Leisure Club Membership (worth £500)
  • Go Hilton Team Member travel programme (hotel discounts for team members, family and friends)
  • Denplan, Perks at Work and Life Works employee programmes
  • Incremental holiday allowance based on service
  • Staff Accommodation En Suite rooms available
  • The chance to work in a stunning location in Scotland, surrounded by natural beauty.


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