Sales Support Associate

2 days ago

Crawley, West Sussex, United Kingdom Cecil Macdonald & Co. Ltd. Full time £22,000 - £25,000
Job Description

Cecil Macdonald & Co. Ltd. is a leading distribution company specializing in the supply of products to the duty-free and travel retail industry.

We are committed to being the UK's leading distribution partner for a wide array of emerging and well-known consumable brands, covering sweet and savory food and alcoholic, soft, and hot beverages for both immediate consumption and retail.

Job Summary

We are seeking a motivated and detail-oriented Sales Support Assistant to join our sales team.

Key Responsibilities
  • The Sales Support Assistant will play a crucial role in supporting the sales team by managing administrative tasks, helping to coordinate sales activities, and ensuring smooth communication between the sales team and other areas of the business, both internally and externally.
  • Sales Team Support: Assisting the sales team with day-to-day administrative tasks, including responding to pricing queries, preparing sales reports, and completing customer and supplier new product forms.
  • Assisting as required in the preparation of sales proposals and presentations, along with supporting sales team with organizing product samples and supporting with customer training events outside of the office environment.
Additional Responsibilities
  • Respond to customer inquiries via phone and email, providing product information, answering questions, and supporting in resolving issues along with the supply chain team.
  • Data Management: Maintain and update customer and supplier records, including customer and supplier price lists, and company and product information, ensuring all information is accurate and up-to-date.
  • Report Generation: Prepare and distribute sales reports, with a view to being able to also provide analysis to assist the sales team in identifying trends and opportunities as the candidate's understanding develops.
  • Liaise with other departments, such as Supply chain and finance, to ensure any sales prevention challenges are resolved and overcome as quickly and smoothly as possible while maintaining customer satisfaction.
Requirements
  • University graduate preferred
  • Some experience in a sales support, administrative, or customer service role is desirable
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with sales and inventory systems is a plus

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