Trade Branch Retail Supervisor

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom Meridian Business Support Full time
Job Description

Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways. With a focus on customer support, communication, and excellent interpersonal skills, we are seeking a supervisor for our Bath Branch. The successful candidate will have retail, trades, or construction experience, with a passion for delivering exceptional customer service and achieving business targets. You will be working as part of a small committed team in an interesting, growing marketplace, with a blend of training, including e-learning and on-the-job training to help your career development.

  • You will be rewarded with a very competitive basic salary
  • An excellent monthly bonus scheme taking your salary to £32,705 per annum
  • 33 days holiday (including statutory holidays)
  • Free Life Assurance Plan of 3x your Annual Salary
  • Option to join the Share Save Scheme at discounted rates, and share in our company success
  • Company Pension Plan
  • Employee discount on products
  • Discounts across many well-known online and high street retailers
Key Responsibilities
  • Provide exceptional customer service and support to new and existing customers
  • Ensure excellence in customer service, operational standards, and Branch sales targets are achieved
  • Support the delivery of sales targets while developing and maintaining positive customer relationships
  • Assist with the delivery of branch operations
  • Provide support and assistance to Branch colleagues as required
  • Support the Branch Manager to ensure team complete actions and activities on time, and in full
  • Ensure Branch team compliance with Health and Safety, company policies, and procedures
Requirements
  • Passion and energy to deliver exceptional customer service and achieve business targets
  • A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers
  • A commercial approach to drive sales and maximise margins, while ensuring our customers always walk away happy
  • Good organisational skills, with ability to prioritise and use own initiative
  • Confident IT user, with experience of MS Office and industry-standard software eg SAP
  • A full and valid driving license is essential, and a FLT licence could be a distinct advantage


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