Automated Lifecycle Expert
3 weeks ago
Motorway is a pioneering used car marketplace that's changing the game in the UK. Our cutting-edge technology and commitment to exceptional customer service have earned us a reputation as one of the fastest-growing scale-ups in the industry. We're not just selling cars – we're revolutionizing the way people buy and sell vehicles.
As a Crm Manager at Motorway, you'll play a vital role in shaping our customer lifecycle communications and driving business growth. With a focus on customer-centric innovation, you'll collaborate with our talented team to develop and launch targeted campaigns, analyze data, and optimize processes. Your expertise will help us deliver exceptional customer experiences and build long-term relationships with our customers.
Key requirements:
- Solid experience in CRM, especially with customer lifecycle and complex customer journeys
- Strong data analysis skills, basic SQL skills are a plus
- Experience working with Customer Support/Customer Success teams and call centres
- Experience with Braze or similar tools
- Experience with NPS and Trustpilot
- Excellent written and verbal communication skills
- Ability and willingness to work independently when required
- Keen attention to detail whilst juggling multiple tasks
We offer a range of benefits to support your professional development and well-being, including a competitive salary (£60,000 - £80,000), stock options, BUPA private health insurance, and more.
Join our vibrant team and be part of a company that's pushing boundaries and making a real impact in the automotive industry.
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