IT Support Specialist
1 month ago
We are seeking a skilled 2nd Line IT Support Engineer to join our team at MFK Recruitment. Our reputable client is a dynamic and fast-growing organisation that specialises in the design, implementation, and support of a range of Cloud services and business applications.
Key Responsibilities:- Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
- Provide technical guidance and resolve issues within SLA guidelines.
- Assist with managing company internal IT systems.
- Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
- Assist with IT project implementations, from planning and design, through to completion.
- Accurately record all support calls in our ticket management system.
- Proactively monitor support queues and respond in a timely way.
- Carry out scheduled maintenance and updates on client environments.
- Always follow a best practice approach to cyber and network security.
- Maintain a polite and professional approach at all times.
- Microsoft technologies: 365, Azure, Windows, AD, Server OS.
- Cyber security: firewalls, web filters, advanced protection and recovery.
- Networking: Configuring, maintaining & troubleshooting.
- Cloud technologies: 365, Azure, SharePoint, OneDrive.
- Configuring & maintaining devices with Microsoft Endpoint Management.
- Virtualisation: VMware / Hyper-V.
- Backup solutions: On-prem & cloud.
- Telecoms: Microsoft Teams & Splicecom systems.
- OS Support: Windows & Apple.
- Willing to travel to customer sites.
- Flexible with work hours, successful candidate will take part in an extended support rota.
- A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security).
- Experience of working with and supporting a range of information technologies.
- A minimum of three years' experience in a similar IT role.
- Microsoft Certified – Azure or 365 related.
- Cisco.
- CompTIA.
This is an exciting opportunity to work with a reputable and award-winning client, with a strong focus on retaining employees and providing career progression opportunities. If you are a skilled and experienced IT professional looking for a new challenge, please apply now.
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