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IT Support Specialist

2 months ago

Hollington, East Sussex, United Kingdom MFK Recruitment Full time
2nd Line IT Support Engineer

We are seeking a skilled 2nd Line IT Support Engineer to join our team at MFK Recruitment. Our reputable client is a dynamic and fast-growing organisation that specialises in the design, implementation, and support of a range of Cloud services and business applications.

Key Responsibilities:
  • Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
  • Provide technical guidance and resolve issues within SLA guidelines.
  • Assist with managing company internal IT systems.
  • Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
  • Assist with IT project implementations, from planning and design, through to completion.
  • Accurately record all support calls in our ticket management system.
  • Proactively monitor support queues and respond in a timely way.
  • Carry out scheduled maintenance and updates on client environments.
  • Always follow a best practice approach to cyber and network security.
  • Maintain a polite and professional approach at all times.
Requirements:
  • Microsoft technologies: 365, Azure, Windows, AD, Server OS.
  • Cyber security: firewalls, web filters, advanced protection and recovery.
  • Networking: Configuring, maintaining & troubleshooting.
  • Cloud technologies: 365, Azure, SharePoint, OneDrive.
  • Configuring & maintaining devices with Microsoft Endpoint Management.
  • Virtualisation: VMware / Hyper-V.
  • Backup solutions: On-prem & cloud.
  • Telecoms: Microsoft Teams & Splicecom systems.
  • OS Support: Windows & Apple.
  • Willing to travel to customer sites.
  • Flexible with work hours, successful candidate will take part in an extended support rota.
  • A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security).
  • Experience of working with and supporting a range of information technologies.
  • A minimum of three years' experience in a similar IT role.
Desirable Qualifications:
  • Microsoft Certified – Azure or 365 related.
  • Cisco.
  • CompTIA.

This is an exciting opportunity to work with a reputable and award-winning client, with a strong focus on retaining employees and providing career progression opportunities. If you are a skilled and experienced IT professional looking for a new challenge, please apply now.