Client Services Analyst

4 days ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

We are seeking a skilled professional to join our team at Vertex IT Solutions Ltd as a Client Services Analyst. As a key member of our organization, you will play a vital role in providing exceptional technical support services to our clients.

Key Responsibilities
  1. Provide desktop support services in a Microsoft environment, including Windows, Active Directory, Office 365, Outlook, Skype for Business, OneDrive, Anti-virus, and Remote Access.
  2. Utilize technical software solutions from Autodesk, Bentley, Trimble, and other industry-leading providers to deliver high-quality services.
  3. Familiarize yourself with software solutions from Adobe, Bluebeam, Cisco, Symantec, and other relevant vendors to enhance your technical expertise.
  4. Develop a strong understanding of iOS and Android mobile devices and Mobile Device Management tools to ensure seamless support.
  5. Experience with ticketing systems like ServiceNow is highly desirable, as it will enable you to efficiently manage and resolve technical issues.
Requirements
  1. 1 to 3 years of experience working in a regional/global organization providing desktop support services.
  2. Familiarity with technical software solutions and industry-standard tools is a significant advantage.


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