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Account Manager
2 months ago
About Us:
native is a platform that connects students with amazing experiences, built out of a passion to help students have the best time at university and empower campus culture. We bring high quality virtual and IRL events to campuses across the UK and Ireland, whilst supporting SUs' with powerful engagement tools.
What You'll Be Working On:
As a key member of our agency team, you'll be responsible for overseeing the growth and development of our national brands and agencies. Your primary focus will be on developing and implementing account strategies to drive revenue growth and enhance client satisfaction through understanding their core value drivers and delivering against those expectations.
- Client Relationship Management: Foster strong and lasting relationships with key clients, acting as their primary point of contact.
- Account Strategy Development: Create account-specific strategies aimed at maximising client value and retention, building relationships with additional stakeholders and white space mapping to expand our footprint across the account.
- Revenue Growth: Identify upsell and cross-sell opportunities, driving increased sales within your account portfolio.
- Performance Analysis: Regularly review and analyse account performance, KPIs, and customer feedback to optimise our client engagement strategies. Package and deliver this analysis to clients in a way that adds value to them and deepens their engagement with native.
- Team Coordination: Work closely with our client sales, marketing, delivery and SU facing teams to ensure seamless execution of account plans and strategies, particularly in the handover of new accounts from the business team.
- Problem Resolution: Proactively address any issues or challenges that may arise within client accounts, finding effective solutions to ensure client satisfaction.
What's in it for you:
Salary range £30,000-£35,000 plus Commission / Bonus
Pension contributions of 5%
We offer flexible working, however we do like the team to be in our funky Shoreditch office at least 3 times a week
25 days holiday bank holidays your birthday Christmas shutdown
Share Options for all
A Mac or Windows laptop
Dog friendly office
Health and Wellbeing budget
Season Ticket Loan scheme
Paid maternity, paternity, adoption or shared parental leave
Equal Opportunity Statement:
We are actively creating an equitable environment for everyone at native to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us.