Front Desk Associate

4 weeks ago

Blidworth, Nottinghamshire, United Kingdom YHA Full time
YHA Sherwood Forest
Location: Edge of Sherwood Forest

We are seeking a motivated and friendly Hospitality Team Member to join our team at YHA Sherwood Forest. As a key member of our front-of-house team, you will play a crucial role in ensuring that our guests have a memorable experience with us.

Salary: £11.44 per hour (rising to £12.21 in March)

About the Role:
  • Provide exceptional customer service to all guests, members, and visitors.
  • Work on reception, offering insights about the hostel and local area to ensure every guest feels informed and welcomed.
  • Use our systems for efficient guest check-ins and check-outs, food and beverage sales, and service.
  • Carry out housekeeping duties to maintain a clean and comfortable environment for all visitors.
  • Assist in the preparation of food and serve food and drinks with genuine warmth, hospitality, and pride to influence further sales.

Required Skills and Qualifications:
  1. Experience of working face-to-face with customers.
  2. Ability to work in a team environment, helping others achieve a common goal.
  3. Excellent time-keeping and flexibility to cover different shifts.
  4. Ability to manage varying pressures, including peaks in workload demands.
  5. Knowledge and understanding of the core purpose of YHA.

Benefits:
  • 10 nights free hostel stays per year for you and up to 3 friends or family.
  • Access to YHA's staff discount and cashback portal.
  • Free YHA Membership each year.
  • Support via our Employee Assistance Program.