ServiceNow Platform Lead

3 weeks ago

London, Greater London, United Kingdom Experis ManpowerGroup Sp. z o.o. Full time
ServiceNow Developer Job Description

This is an exciting opportunity to join our dynamic team as a ServiceNow Developer. As a key member of our Software Support Operations team, you will play a crucial role in delivering value to our stakeholders by solving business requirements through creativity and innovation.

Job Function:

This position will be responsible for leading all technical aspects of the ServiceNow platform, including development, execution, and ongoing operational support. You will work closely with users to provide technical guidance in addressing their business needs.

Key Responsibilities:
  • Lead the technical aspects of the ServiceNow platform, encompassing configuration, customization, and administration tasks to maintain system integrity, security, and performance.
  • Design and develop custom solutions within the ServiceNow platform, leveraging scripting languages such as JavaScript and GlideScript, to meet specific business requirements and enhance platform functionality.
  • Create and manage UI policies, forms, and layouts within ServiceNow to optimize user experience and streamline data entry and interaction processes.
  • Design, implement, and maintain workflows within ServiceNow to automate business processes, improve operational efficiency, and enforce organizational policies and procedures.
  • Lead data migration efforts, collaborating with stakeholders to define migration scope, develop migration plans, and execute data transfer activities with precision and accuracy.
  • Manage ServiceNow upgrades, patches, and version control processes to ensure the platform remains current and aligned with vendor releases, while minimizing disruption to ongoing operations.
  • Establish and enforce ServiceNow governance processes, standards, and policies to ensure consistency, scalability, and maintainability across applications and modules.
  • Conduct regular performance tuning, optimization, and troubleshooting of the ServiceNow platform to address issues, enhance reliability, and maximize user satisfaction.
  • Implement and maintain integrations between ServiceNow and other systems and applications, utilizing APIs, web services, and middleware platforms to facilitate seamless data exchange and workflow automation.
  • Perform regular backups of ServiceNow data and configurations, and develop disaster recovery plans to minimize data loss and downtime in the event of system failures or disasters.
Qualifications:
  • Minimum of 3-5 years' experience using, developing, and supporting ServiceNow.
  • Familiar with ServiceNow UI lists, forms, and views.
  • Solid knowledge of ServiceNow business rules, policies, scripts, and flows.
  • Certified Python Application Developer highly desirable.
  • Technical background and ability to learn and absorb technology quickly.
  • Prior experience in a development, support, or help desk environment.
  • Proven experience with team leadership, including guiding and mentoring others.
  • The ability to communicate effectively with people at all levels.
  • Creative, self-motivated, and self-directed.
  • Great organizational skills and process-oriented.
  • Candidate must be available to work in US-based hours.

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