Front Desk Ambassador

About the Role

We are seeking a Front Desk Ambassador to join our team at Sanctuary Supported Living. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a warm welcome to our customers.

Job Responsibilities

• Provide first-class customer service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
• Develop strong relationships with customers, helping them to develop life skills and achieve their goals.
• Handle emergency situations with confidence and poise, prioritizing the safety and well-being of our customers.
• Organize and run social activities to enhance the overall experience of our customers.
• Maintain the security and integrity of our facilities, conducting regular fire safety checks and ensuring that all protocols are followed.

Requirements

• Experience working with vulnerable adults or young people, preferably in a care or support environment.
• Proven ability to work under pressure, maintaining a calm and composed demeanor in challenging situations.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
• Confident user of IT systems, with experience of using software applications to record customer information and track progress.

What We Offer

• A competitive salary of £11.61 per hour, plus additional benefits and perks.
• A comprehensive training program to ensure you have the skills and knowledge required to excel in your role.
• A supportive and inclusive work environment, with opportunities to develop your career and progress within the company.
• A range of employee benefits, including pension scheme, cycle to work scheme, and access to online discounts and rewards.