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Community Alarms Officer

1 month ago

Tipton, Sandwell, United Kingdom Sandwell Metropolitan Borough Council Full time

About the Role

We are seeking a skilled and compassionate Community Alarms Officer to join our team at Sandwell Metropolitan Borough Council. As a Community Alarms Officer, you will play a vital role in ensuring the safety and well-being of our residents by providing a high-quality alarm response service.

Key Responsibilities

  • Assess and install telecare equipment in residents' homes to promote independence and safety.
  • Operate the control centre equipment to receive and respond to emergency calls, prioritizing the needs of our residents.
  • Provide a courteous and professional service to customers, colleagues, and stakeholders, offering information, advice, and support as needed.
  • Collaborate with other teams and agencies to ensure a comprehensive response to emergencies and incidents.
  • Participate in training and development opportunities to maintain and enhance your skills and knowledge.

Requirements

  • Experience of working with vulnerable people in a caring capacity, either in a residential or community setting.
  • Knowledge of social alarm equipment and its applications.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple demands.
  • Excellent communication and interpersonal skills, with the ability to build rapport with residents, colleagues, and stakeholders.
  • Valid driving license and ability to drive the Council's fleet vehicles.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • The opportunity to make a positive difference in the lives of our residents.