Customer Service Coordinator

3 days ago


Huddersfield, Kirklees, United Kingdom Aspion Full time
Customer Service Administrator

Job Summary:

We are seeking a highly skilled Customer Service Administrator to join our team at Aspion. As a key member of our customer interface, you will be responsible for providing exceptional customer service while supporting our planning and dispatch teams.

Key Responsibilities:

  • Provide timely and effective responses to customer queries and complaints
  • Support the planning and dispatch teams in navigating planning systems and customer relationship management systems
  • Maintain effective communication with over 1,800 customer sites and senior managers
  • Collaborate with the Huddersfield Control Centre (HCC) Analyst team to generate management information for the resource function
  • Provide general administrative support, including maintaining capability matrices, collating overtime availability, and producing summary plans for field management and Driver Training Instructors (DTIs)

Requirements:

  • Previous experience within a customer service or complaints handling role
  • A high level of attention to detail
  • Experience in resource management or planning (beneficial but not essential)
  • Knowledge of ATOSS and Purchase Order systems (beneficial but not essential)
  • Previous experience working in the transport or logistics industry
  • Strong customer service skills
  • Confident on the phone
  • Ability to work under pressure and to deadlines
  • Competent decision making
  • Computer literate
  • Have a flexible and adaptable approach
  • Excellent organisational and communication skills

What We Offer:

  • Attendance bonus
  • 31 Days holiday
  • Private Healthcare
  • BP Fuel Card – discounted fuel
  • Free eye tests

About Us:

At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. We are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data – These can be viewed on our website



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