Medical Office Coordinator

1 day ago


SaltburnbytheSea, Redcar and Cleveland, United Kingdom South Grange Medical Centre Full time

About the Role

We are seeking a highly skilled and organized Receptionist/Administrator to join our team at South Grange Medical Centre. As the first point of contact for patients, you will be responsible for delivering an efficient, effective, and comprehensive service.

Main Responsibilities

The successful candidate will be responsible for:

  • Maintaining and monitoring the practice appointment system
  • Processing personal, telephone, and e-requests for appointments
  • Answering incoming phone calls, transferring calls, or dealing with callers' requests appropriately
  • Signposting patients to the correct service
  • Processing incoming and outgoing mail
  • Initiating contact with and responding to requests from patients, team members, and external agencies
  • Processing calling letters as requested
  • Processing all DNA letters in accordance with current policy
  • Reading code data on SystmOne
  • Photocopying documentation as required
  • Filing and storing records as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Inputting data into patients' healthcare records as necessary
  • Scanning patient-related documentation and attaching scanned documents to patients' healthcare records
  • Managing all queries (including administrative queries) as necessary in an efficient manner
  • Carrying out system searches as requested
  • Maintaining a clean, tidy, effective working area at all times
  • Monitoring and maintaining the reception area and notice boards
  • Supporting all clinical staff with general tasks as requested

Person Specification

The ideal candidate will possess:

  • Excellent customer service skills
  • Ability to work in a team
  • Confidentiality

Desirable Qualifications

The following qualifications are desirable:

  • General Practice experience
  • SystmOne experience


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