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Customer Service Representative

4 weeks ago

Kelso, Scottish Borders, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Services Assistant. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service and support to customers on the shop floor, including at checkouts, self-service tills, and kiosks.
  • Assist customers with queries, complaints, and refunds, and resolve issues in a professional and courteous manner.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, and support with tasks such as shelf replenishment and stock management.
  • Participate in visual merchandising and store displays to create an engaging and attractive shopping environment.
  • Support with the handling of click and collect parcels and other customer transactions.
What We Offer

As a Services Assistant at Sainsbury's, you will benefit from a competitive rate of pay, a range of benefits, and opportunities for career development and growth. Our benefits include:

  • A discount card offering 10% off shopping at Sainsbury's, Argos, Tu, and Habitat.
  • Free food and hot drinks provided for colleagues in all our stores.
  • Generous holiday entitlement based on hours worked.
  • Shopping discounts on gym memberships, restaurants, holidays, and more.
  • Family leave, including maternity and paternity leave.
  • Pension scheme with employer matching contributions.
  • Sainsbury's share schemes, allowing you to buy shares at discounted prices.
  • Wellbeing support, including access to our Employee Assistance Programme.
Requirements

To be successful in this role, you will need to be a team player with excellent communication and interpersonal skills. You will also need to be flexible and able to work varied shifts, including weekends and bank holidays.

Please note that to work in the petrol station, you must be aged 18 years or over due to petrol licensing regulations.