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ServiceNow Implementation Specialist

2 months ago

Nationwide, United Kingdom Uniting People Full time
ServiceNow Architect/Lead

Uniting People is seeking an experienced ServiceNow Architect/Lead to join our team. As a key member of our team, you will be responsible for designing, configuring, and customizing ServiceNow modules to optimize legal service processes.

Key Responsibilities:
  • Collaborate with teams to understand their requirements and pain points, translating them into functional specifications.
  • Design and implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals.
  • Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.
  • Perform system testing, troubleshooting, and issue resolution during the implementation phase.
  • Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.
  • Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design.
  • Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform.
  • Document processes, configurations, and solutions to create comprehensive user guides and training materials.

Requirements:

  • Proven 6+ years' experience as a functional consultant or business analyst in legal services management.
  • In-depth understanding of processes and workflows within organizations.
  • Strong expertise in configuring and customizing the ServiceNow platform for legal service management.
  • Excellent communication and interpersonal skills.
  • Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.