Support Specialist

3 weeks ago


Crumlin, Caerphilly County Borough, United Kingdom Randox Laboratories Full time
Role Overview

Randox Health is a leading provider of clinical diagnostics solutions, and we are looking for a talented Support Specialist to join our HQ team in Crumlin, just outside Crumlin, BT29 4QY.

Key Responsibilities
  • Provide exceptional customer service by addressing queries effectively and resolving issues promptly.
  • Troubleshoot customer issues related to orders, account status, and relevant concerns.
  • Deliver outstanding support to clients whilst identifying potential sales opportunities.
  • Analyse customer queries and trends to inform business decisions.

We are offering a competitive salary of £22,000 - £28,000 per annum, depending on experience, and a range of benefits including full on-the-job training and opportunities for professional growth and development.



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