Team Lead and Operational Excellence Specialist

5 days ago


Bournemouth, Bournemouth, United Kingdom Marks & Spencer Plc Full time

We are seeking an exceptional Foods Team Manager to join our team at Marks & Spencer Plc in Bournemouth. As a key member of our store management team, you will play a vital role in driving sales, commerciality, and service standards within your store.

About the Role

This is an exciting opportunity for someone who is passionate about leadership, operational excellence, and people development. Your primary responsibility will be to help our people achieve their best, focusing on developing their skills, providing support, and fostering a positive work environment.

As a Foods Team Manager, you will be expected to lead by example, promoting a culture of high performance, accountability, and continuous improvement. You will work closely with other members of the management team to develop strategies that drive business growth, improve customer satisfaction, and enhance the overall shopping experience.

Key Responsibilities
  • Leadership and Development: Foster a culture of open communication, encourage feedback, and provide regular coaching and mentoring to help team members grow professionally and personally.
  • Operational Excellence: Analyze data to identify areas for improvement, implement process changes, and monitor progress to ensure optimal store performance.
  • Customer Focus: Develop and implement initiatives that enhance the customer shopping experience, increase loyalty, and drive repeat business.
  • Commercial Acumen: Collaborate with the management team to set sales targets, manage inventory, and optimize profitability.
What We Offer

We offer a competitive salary of £55,000 - £65,000 per annum, depending on experience, as well as a range of benefits, including 20% colleague discount across all M&S products, competitive holiday entitlement, discretionary bonus schemes, and a generous pension scheme.

In addition, we provide opportunities for professional development, training, and career advancement within the company. Our commitment to diversity and inclusion ensures that everyone has the chance to bring their whole self to work and thrive in a supportive and inclusive environment.


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