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Customer Support Representative

2 months ago

Caistor, Lincolnshire, United Kingdom Lloyds Banking Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, helping them with their financial needs and queries.

Key Responsibilities

  • Provide excellent customer service and support to customers via phone, email, and in-person
  • Assist customers with their financial queries and provide solutions to their problems
  • Work closely with colleagues to ensure customer needs are met and exceeded
  • Develop and maintain a deep understanding of our products and services to provide accurate and informed advice to customers
  • Contribute to the development and implementation of customer service initiatives to improve customer satisfaction and loyalty

About Us

Lloyds Banking Group is a leading financial services company that is committed to helping Britain prosper. We are a values-led organization that is dedicated to building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to help you grow and succeed in your career
  • A collaborative and supportive work environment
  • The opportunity to work with a leading financial services company that is committed to making a positive impact on society

Requirements

  • Excellent communication and interpersonal skills
  • A strong customer service focus and ability to provide exceptional customer experiences
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team

Language

English (en-US)