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Cybersecurity Engineer
1 month ago
As a Customer Success Engineer within the SASE team at Palo Alto Networks, you will play a critical role in enabling our customers to achieve their business and security objectives. Your primary responsibility will be to act as the day-to-day technical contact for our customers, building strong relationships with them to ensure proper security integrations.
This includes providing guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.
The ideal candidate will have a strong technical background in SASE technologies, cloud ecosystems, and integrations. You will be expected to solve critical problems in challenging environments, ensuring that our customers have the necessary support to succeed in their digital transformation journey.
Key Responsibilities:
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions.
- Assist customers in implementing Palo Alto Networks SASE solutions and fully integrating these into their security operations.
- Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams.
- Serve as a customer advocate in influencing product roadmap and improvements.
- Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program.
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
Requirements:
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience.
- Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles.
- Understanding SASE architecture and value proposition.
- In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
- Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP).
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.).
- Knowledge of Linux (including BASH and Python scripting).
- Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions.
- Strong consulting and project management skills.
- Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization.
Palo Alto Networks is an equal opportunity employer and is committed to providing reasonable accommodations for all qualified individuals with a disability. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
