Expert Relationship Manager

4 weeks ago


Sheffield, Sheffield, United Kingdom Irwin Mitchell Full time

Your Role

We are seeking an exceptional individual to lead the development and delivery of our expert panel strategy, driving commercial success and relationships with our Part 35 expert suppliers. This role requires a strong understanding of our business needs and the ability to translate those needs into value and improved supplier relationships.

Key Responsibilities:

  • Manage the expert panel across PI & MN, ensuring effective collaboration and strategic alignment.
  • Develop and deliver an integrated legal, commercial, business development, and people strategy for experts, linking to our overall objectives.
  • Foster a client-focused culture, continuously tailoring products and services to meet client needs.
  • Research and understand the 'expert' landscape, implementing strategies and techniques that drive value, benefit, and risk reduction.
  • Build strong relationships across IM, leveraging expertise from Client and Corporate Services to achieve success for PI & MN Teams and the Firm.
  • Consistently model positive behaviors by understanding the supply chain landscape and proactively managing supplier performance.
  • Lead data-driven decision-making for experts within the PI and MN teams, driving change initiatives that enhance client value, productivity, efficiency, and service delivery.

About You

  • Proven experience in relationship management, operating at a mid-management level, with a strong track record of commercial success.
  • Commercial acumen, excellent communication, and presentation skills to engage and influence across all levels of the organization.
  • Ability to manage relationships across various stakeholder groups, operating in a complex matrix structure model.
  • Resilience, change focus, and a track record of delivering incremental improvements within a business.
  • Drive and ambition, with a real passion for continuous improvement.

Our Benefits

  • 25 days' holiday as standard, plus bank holidays, with the option to 'buy' up to 35 hours of extra holiday.
  • Generous and flexible pension schemes.
  • Volunteering days – two days of volunteering every year for a cause of your choice (fully paid).
  • Westfield Health membership, offering refunds on medical services, alongside our Aviva Digital GP services.

We are committed to being a diverse and inclusive workplace where our colleagues can flourish. Our responsible business programmes are fundamental to who we are, including our Social Responsibility, community investment activity, and tackling climate change.



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