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Assistant Head Housekeeper

1 month ago

London, Greater London, United Kingdom Montcalm Collection Full time

About Montcalm Collection

We are a luxury hotel chain that prides itself on delivering exceptional service and creating unforgettable experiences for our guests. Our hotels are designed to provide a unique and memorable stay, with elegant decor, world-class amenities, and a commitment to excellence in every aspect of our operations.

Job Summary

We are seeking a highly skilled and experienced Assistant Head Housekeeper to join our team at Montcalm Marble Arch. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of the housekeeping team, ensuring that our facilities are clean, presentable, and welcoming to our guests. You will work closely with our Executive Housekeeper to develop and implement cleaning procedures, manage inventory, and maintain high standards of cleanliness and presentation.

Key Responsibilities

  • Assist the Executive Housekeeper in managing the housekeeping team, including room attendants, public area cleaners, and laundry staff.
  • Oversee the daily operations of the housekeeping department, ensuring efficient workflow and high productivity.
  • Assist in creating and managing the housekeeping staff schedule, ensuring adequate coverage during peak periods while controlling labour costs.
  • Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Head Housekeeper.
  • Participate in the recruitment and onboarding of new housekeeping team members.
  • Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards.
  • Motivate and mentor the housekeeping team, fostering a positive and professional work environment.
  • Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.
  • Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure they meet the property's high standards of cleanliness and presentation.
  • Address and resolve any deficiencies or issues related to housekeeping standards promptly and effectively.
  • Develop and implement cleaning procedures and protocols.
  • Conduct quality control checks to ensure work meets established standards.
  • Assist in managing the inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and cost control.
  • Coordinate with suppliers to ensure timely delivery of quality products and maintain strong vendor relationships.
  • Monitor and manage the use of chemicals and cleaning equipment, ensuring they are used safely and efficiently.
  • Prepare reports and documentation related to housekeeping operations, inventory, and staff performance.
  • Address guest inquiries, requests, and complaints related to housekeeping services in a timely and professional manner.
  • Coordinate with the front desk and guest services teams to ensure special guest preferences and VIP arrangements are fulfilled.
  • Address maintenance issues and report to the maintenance department.
  • Monitor and ensure compliance with occupational health and safety standards.
  • Perform administrative tasks as required.
  • Collaborate with other departments to ensure facilities are maintained to high standards.
  • Consistently strive to delight guests and hotel clients.
  • Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness and disinfection are met.
  • Accept responsibility and follow instructions from the General Manager.
  • Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.
  • Arrange department purchasing and take responsibility for the quality and the cost.
  • Maintain consistent, accurate stock records.
  • Contribute to on all remodelling and renovation projects.
  • Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues.
  • Oversee operation of Laundry/Valet and Uniform Room.
  • Coordinate preventative maintenance programs with the Maintenance Manager.
  • Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
  • Oversee department recruitment and training.
  • Conduct regular Housekeeping Meetings to keep Team informed of policies and procedures, special events, further improvement plans and guest comments.
  • Participate in HOD meetings in the absence of Executive Housekeeper and contribute to strategic planning and continuous improvement initiatives.
  • Keep informed with the housekeeping standards of competitor hotels.
  • Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors.
  • Ensure all housekeeping activities comply with health, safety, and hygiene regulations, including proper handling and storage of cleaning chemicals.
  • Conduct regular safety inspections and training sessions to maintain a safe working environment.
  • Have ultimate responsibility and accountability along with the Executive Housekeeper for Health & Safety training of all department Colleagues and for the overall accident record of the department.
  • Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.