Insurance Advisor
1 day ago
About the Role:
We are seeking a talented and engaging Insurance Advisor to join our team at The Ardonagh Group. As an Insurance Advisor, you will play a vital role in promoting high standards of service and ensuring we are experts within our niche market.
Key Responsibilities:
• Outbound / Inbound calling to promote products and services
• Positively engage with all contact centre processes and policies
• Represent the company to the highest possible standard
• Implement feedback from Team Managers relating to call conduct, quality and compliance adherence as well as other performance areas
• Understand own metrics against current targets as well as positive attitude to improving delivery
• Use available resources to improve product knowledge with the aim of becoming a product expert
• Maintain and develop a thorough and up-to-date working knowledge of our products, including procedures, guidance and legislation to deal with customer enquiries
• Identify, recommend and implement improvements. Keep up to date with best practice to improve customer satisfaction
• Buddy with team members to share best practice and provide guidance
Requirements:
This fast-paced role requires hard work, determination, and providing an excellent customer service. Call centre experience is not essential as full training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:
• A professional, can-do attitude
• A willingness to apply yourself during your training and into your future career
In return, you will be welcomed and supported by our Ardonagh family, with opportunities to grow your career. Some of the benefits include:
• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh group
• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
• Pension scheme
• 24-hour support for you and your families physical and mental wellbeing
• One day paid volunteering day to give back to our communities
• Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we shine a light on the brightest talent across our group.
Salary: £25,000 - £35,000 per annum depending on experience.
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