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Customer Success Professional

1 month ago

London, Greater London, United Kingdom Getty Images Full time
{"Role Overview:"}

The Customer Success Manager plays a pivotal role in driving revenue growth and client retention at Getty Images. Key responsibilities include renewing contracts, expanding customer spend commitment, and fostering strong relationships with key decision-makers across Europe.

Key Responsibilities:

  • Renew and expand customer contracts to drive revenue growth and retention.
  • Develop and execute strategic account plans to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify and pursue new business opportunities.
  • Utilize market intelligence and customer insights to inform sales strategies and drive results.
  • Maintain accurate customer and sales data in Salesforce, ensuring seamless information gathering and analysis.


Requirements:

  • Consistently meet or exceed sales targets, demonstrating a strong ability to drive revenue growth.
  • Proven experience in enterprise sales, solution selling, and account management.
  • C1 Level or above in English, Spanish, and Portuguese, with the ability to communicate effectively with clients.
  • Strong time management and deep discovery skills, with the ability to identify new and bigger solutions for clients.
  • Excellent persuasive presentation skills, with the ability to overcome objections and close deals.


About Getty Images:

Getty Images is a leading visual content creator, offering a range of content solutions to meet the needs of any customer. Our three brands – Getty Images, iStock, and Unsplash – are dedicated to helping businesses and organizations communicate more effectively with their target audience. We prioritize diversity, equity, and inclusion, and are committed to creating an inclusive and respectful environment that celebrates diversity. As a global company, we value flexibility, collaboration, and innovation, and offer a range of benefits and programs to support our employees' growth and development."