IT Service Management Specialist

1 month ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
Job Title: Asset Performance Engineer

This role is accountable for the IT Governance - ESM function and will be responsible for the configuration, administration, and maintenance of the HaloITSM platform. The successful candidate will ensure the efficient operation of the HaloITSM system, support ITIL processes, and provide high-quality service to internal and external stakeholders.

Key Responsibilities:
  • Platform Administration: Manage and maintain the HaloITSM platform, including user accounts, permissions, workflows, and customisations.
  • Compliance and Security: Ensure the HaloITSM platform complies with organisational policies, standards, and regulatory requirements.
  • IT Service Management and DevOps: Strong understanding of IT Service Management and DevOps best practices.
  • Remote and Onsite Work: This position will have a mix of remote and onsite working.
  • Benefits: Holiday purchase scheme, with 25 days holiday plus bank holidays as standard. On-site gym at our office, and nationwide corporate rate gym membership. Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays. Contributory company pension scheme. Private medical insurance. Life assurance of 3 x annual gross salary, with the option to purchase additional cover.

This is an exciting opportunity to join the PayPoint Group team and contribute to the success of our IT Governance - ESM function. If you are a proactive individual with strong technical skills and a deep understanding of IT Service Management and DevOps principles, we encourage you to apply for this role.



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