Business Expertise Catalyst
2 weeks ago
The HSBC UK Customer Redress team is responsible for working with stakeholders to discover and define impacted customer scope. The Customer Redress Business Analyst will support all phases of a project lifecycle from Discovery & Define to establish scope through to Design and to ensure redress projects are delivered within timeline, budget, regulation and to HSBC Customer Redress defined standards.
This role will work alongside Project Managers and in collaboration with Data Analysts and the wider Execution Teams to support multiple projects simultaneously. Support the HSBC UK Customer Redress team in putting things right for customers by providing accurate business analysis using excellent Excel skills to interpret data.
- Elicit requirements from the business and translate these into a format suitable for Redress analytics.
- Demonstrate excellent attention to detail and sound business judgements.
- Support meeting minutes, RAID logs, governance artefacts, tracking and documenting project progress and managing status reporting to stakeholders.
Good experience of producing high quality documentation is essential. Developed analytical skills (including technical expertise with Excel) to extract information from data and translate into easily understood language, but also into Analytics Requirements.
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Business Expertise Specialist
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Business Analyst with Data Modelling Expertise
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Tax Expertise Specialist
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Commercial Solicitor
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