Global Knowledge Architect for Innovative SAAS Platforms
5 days ago
We are seeking an experienced Global Knowledge Architect to join our team in London. The successful candidate will be responsible for designing and implementing a global knowledge base for our SAAS platform, ensuring that it is accessible, user-friendly, and meets the needs of our clients, internal users, and international partners.
The ideal candidate will have a strong background in project management, with experience working with global and senior-level collaborators. They will also possess expertise in successfully re-architecting knowledge bases, as well as proficiency with Zendesk Guide software or equivalent Knowledge Base System.
This role offers a challenging and rewarding opportunity to work on a high-growth SaaS company with over 50 benefits in our employee benefits package, including flexible holiday plans, wellbeing allowance, and bonus payments for various life events. We are committed to ensuring an inclusive and accessible recruitment process for all candidates.
Key Responsibilities- Design and implement a global knowledge base for our SAAS platform
- Support the delivery of the transformation of our existing knowledge base into an outstanding global knowledge base
- Implement the roadmap for the Help Center, aligning resources to achieve the deliverables set out in the roadmap
- Define the requirements and features for an outstanding knowledge base for internal collaborators, clients, and end-users
- Develop an improved information architecture and coordinate content development for knowledge related to our platform and partners
- Project Management and experience working with global and senior-level collaborators
- Demonstrated experience in successfully re-architecting knowledge bases
- Proficiency with Zendesk Guide software or equivalent Knowledge Base System
- Proven ability to work with accountability and without direct supervision
- Comfortable working in a fast-paced and changing organisation, with demonstrated ability to balance competing priorities and multiple stakeholders
Our employee benefits package includes:
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Substantial bonus payments for a number of life events
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
This role offers a competitive salary of £60,000 - £65,000 per year, based in London. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know.
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