Business Analyst

5 days ago


Bradford, Bradford, United Kingdom Liberty Global Full time

We are seeking a seasoned Business Analyst to join our team at Liberty Global. In this role, you will provide first-level support and coordination for all Finance Systems service and application platforms. Your primary responsibility will be to coordinate Incident Support for Global Finance Systems support activities.

Key Responsibilities:
  • Providing support for Incidents and Change Management requests for EPM applications
  • Assess problem trends, identify root causes, and use judgment in recommending practical approaches to solve the real problem.
  • Develop and support EPM data templates and reports.
  • Collaborate with global user community to enhance Oracle Hyperion EPM and meet their business requirements.
  • Provide extended support to user community as required during key reporting periods.
  • Accountable for improving end-user satisfaction through timely and quality issue resolution and the continuous improvement of Service levels.
  • May develop and deliver training to user community
  • Ability to interact with various members of management in the user community as peers with questions pertaining to EPM-related user issues.
Requirements:
  • Experience supporting Oracle Hyperion HFM products and report writing in an EPM environment and web-based financial system implementations a plus.
  • Fundamental knowledge of programming language with Visual Basic scripting (including macros in Excel) and SQL a plus.
  • Strong problem-solving skills and English communication skills, both oral and written.
  • Broad knowledge of support process, service desk operations, business processes, and technical components.
Benefits:
  • Competitive salary: £45,000 per annum
  • 25 days annual leave with the option to purchase 5 more
  • Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover, and dental insurance
  • Matched pension contribution up to 10%
  • Access to our car benefit scheme
  • Access to our online learning platform to continue to develop and grow your career with us
  • The chance to join an innovative, fast-paced, and passionate team


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