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Housing Services Director
2 months ago
We are seeking a highly skilled and experienced professional to join our team at Karter Thomas Ltd as a Housing Services Manager. This is a temporary position for 12 months, offering a flexible working pattern and the opportunity to cover both tenancy and estate management.
Key responsibilities include:
- Overseeing the management of the housing management function to ensure excellent, value for money, service delivery in compliance with regulatory and legal requirements.
- Leading by example in facilitating a responsive and empathetic service that prioritizes customer needs and focuses on tenancy sustainment.
- Nurturing the motivation and development of the team, while being decisive in addressing behaviors that do not align with corporate values.
- Understanding the performance of the service and identifying opportunities for improvement, innovation, and development.
- Providing leadership to empower officers to realize their potential and take ownership of their work, addressing non-performance in a timely and effective manner.
- Managing complex housing-related projects that inform and facilitate the delivery of the housing service plan, housing strategy, and housing revenue account business plan.
- Collaborating with other managers and corporate teams to implement service improvement changes and develop processes that enhance the housing service.
If you have managerial experience and a passion for creating a positive work environment in the housing sector, this role may be an excellent fit. We welcome applications from motivated professionals who share our commitment to delivering exceptional service.