Call Center Advisor

3 weeks ago

Rossendale, Lancashire, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a skilled Call Center Advisor to join our team at beBee Professionals in Rossendale, UK. In this role, you will be the main point of contact for customers, providing timely and effective solutions to their queries.

Job Duties:

  • Handle customer inquiries via various channels.
  • Provide accurate product and service information.
  • Resolve customer complaints and escalate when necessary.
  • Manage customer orders and account details.
  • Record customer interactions and follow-up tasks.
  • Work collaboratively with other teams to ensure customer satisfaction.

Essential Qualifications:

  • Previous experience in a similar role is beneficial.
  • Strong communication and problem-solving skills.
  • Ability to multitask and maintain accuracy under pressure.
  • Proficiency in Microsoft Office and CRM software.
  • Flexibility to work varied hours, including weekends.

What We Offer:

  • A competitive salary, approximately £25,000 - £30,000 per annum, based on experience.
  • A comprehensive pension scheme and health benefits package.
  • Ongoing training and development opportunities.
  • A supportive work environment with clear career progression.
  • Flexible working options.

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