IT Support Specialist
2 days ago
We are seeking a motivated and detail-oriented IT Support Specialist to join our team in Uttoxeter, United Kingdom. This is a fantastic opportunity for someone with little IT support experience or a graduate with relevant studies or internships.
This long-term contract role involves providing first-line technical support, assisting users with hardware and software issues, and ensuring user satisfaction through timely issue resolution.
Key Responsibilities:
- Respond to IT service desk tickets in a timely and efficient manner.
- Assist users via phone, email, or in-person, communicating technical information clearly.
- Set up and maintain computers and peripherals, including managing user accounts and passwords.
- Support software installations and updates, troubleshooting technical issues as needed.
- Work independently and collaboratively as part of a team to ensure seamless day-to-day operations.
Requirements:
- A UK driving license and access to a vehicle are mandatory due to the on-site requirement.
- An Associate's degree in IT, Computer Science, or a related field; or equivalent experience is required.
- Little experience in IT support or relevant internship is preferred.
- Basic knowledge of networking and hardware is essential.
- The ability to troubleshoot technical issues, think critically, and communicate effectively is crucial.
- Strong problem-solving skills and the ability to work independently are necessary.
The estimated salary for this role is £140 (Inside IR35), making it an attractive opportunity for individuals looking to develop their IT support skills in a dynamic environment. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
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