Billing Manager

10 hours ago

Newark on Trent, Nottinghamshire, United Kingdom Jobheron Full time
About the Role

We are seeking an experienced Billing Manager to join our operations team at Jobheron, a leading provider of Print Management, Telecoms, and IT Solutions. The successful candidate will oversee the contract billing team and be responsible for all service contract billing, contract and customer systems, processes, and data, as well as Revenue/Profitability reporting to the SMT and regions.

Key Responsibilities
  • Manage a team of 2 direct reports responsible for meter reading collections and Invoicing
  • Own RPI Price Increases end-to-end
  • Liaise with Credit Control and Customers to aid in cashflow management
  • Lead process improvement projects and new system implementations
  • Identify ways to motivate, train, and develop team members
  • Analyse and Report Revenue and profitability of contract revenue to the SMT and Regional teams
  • Manage the production, transmission, and upload of electronic invoicing requirements for all clients
  • Ensure the ERP System holds accurate customer and contract data that supports accurate reporting, analysis, and transmission of accurate data into the company's supplementary systems (CRM and Reporting tools)
  • Onboard new customers and contracts, administer, track, and renew existing contracts
  • Oversee and maintain accurate records of all company-supplied assets
  • Ensure the Contract Billing team continues to deliver excellent service to all internal and external customers
  • Collaborate effectively across the wider business to ensure department objectives are met
Requirements
  • Experience as a Billing manager or relevant hands-on experience overseeing a small team, contract management, and invoicing with transferable skills
  • Strong administrative and organisational background with a proven ability to manage complex data and systems
  • High level of proficiency in Microsoft Office (Word, Excel, etc.) and relevant contract/asset management software
  • Exceptional customer service skills with a customer-first mindset
  • Ability to work independently, manage multiple priorities, and meet deadlines
  • Strong problem-solving abilities with a proactive and flexible approach
  • A desire for continuous improvement and professional growth
Benefits

Pension Scheme, Employee Discount & Reward Programme, Free Parking, Free Flu Vaccination, Free Eye Test

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