Vehicle Damage Assessment Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom Direct Line Group Full time

About Direct Line Group

At Direct Line Group, we're passionate about delivering exceptional service to our customers. As a Vehicle Damage Assessor, you'll play a crucial role in ensuring our customers receive the best possible repair experience.

Key Responsibilities:

  1. Evaluate customer images to determine the suitability of repairs for our Repair Pod.
  2. Work closely with our workshop teams to ensure efficient and cost-effective repairs.
  3. Update and finalise Matrix and Audatex estimates for completed repairs.
  4. Provide exceptional customer service, ensuring customers are kept informed throughout the repair process.
  5. Contribute to the development and implementation of health and safety procedures.
  6. Embed and maintain 'standard methodology' and 'lean activities' as instructed by our business strategy.

Requirements:

  • VDA/ATA qualification
  • Experience of vehicle repair methods
  • Knowledge of Thatcham repair methods and Audatex
  • Strong communication and interpersonal skills

We're committed to creating an inclusive and supportive work environment where everyone can thrive. If you're passionate about delivering exceptional service and have the skills and experience to match, we'd love to hear from you.



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